Emprego - Tecnologias de Informação Novo Portal de Emprego das Tecnologias de Informação
 Empresas em Destaque
 randstadgraftonbehaviour  nett manpower Multipessoal
Mind Source slot adecco    proserve novabase



ESTA OFERTA JÀ NÃO ESTÁ ACTIVA


JDEdwards Help Desk Support Specialist


EDWARDS LIFESCIENCES
Data:20-2-2012  Local: Lisboa

Edwards Lifesciences (NYSE: EW) is the global leader in the science of heart valves and hemodynamic monitoring. Driven by a passion to help patients, the company partners with clinicians to develop innovative technologies in the areas of structural heart disease and critical care monitoring that save and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs about 6,400 individuals worldwide. For us, helping patients is not a slogan – it's our life’s work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we help ensure that patients regain and even improve their quality of life. If you want to join our team, you live near Lisbon and meet the requirements below please send your CV in English to the following e-mail: ---@--- with the reference: "JDEdwards Help Desk Support Specialis ". Thank you for your application. Note to Agencies and Recruiters: Edwards Lifesciences is not accepting referrals from Agencies or Recruiters.

JDEdwards Help Desk Support Specialist

The purpose of this role is to provide 1st Level Support in Edwards JDEdwards Help Desk department. This position will take place at Edwards office in Lisbon, Portugal.
The JDEdwards Help Desk Support Specialist role is responsible to deliver superior services and provide best in class support to organization’s end users, within agreed service levels and framework.
The JDE Help Desk Support Specialist will grant proper support to end users and 3rd Party warehouses calling or logging issues in a dedicate database, when facing troubles in ERP system.
Key Activities & Accountabilities
JDEdwards Help Desk
The JDEdwards Help Desk Support Specialist will represent the single point of contact between the JDEdwards System Analyst and the Users and Super Users. The JDEdwards Help Desk Support Specialist manages incidents and issues and handles communication with the users. JDEdwards Help Desk Support Specialist receives requests from user’s or 3rd Parties trough the dedicated ticketing system, e-mail or phone calls.
Main tasks
• Monitor the incoming mail
• Support users and 3rd parties business answering the phone
• Manage the ticketing system
• Prioritize, assign and monitor end user requests / problems
• Escalate incident when needed or required as per procedures
• Maintain service levels to ensure that services meet current business requirements
• Provide troubleshooting and resolution of problems to end users and ensure incidents are logged and maintained into the ticketing system
• Ensure adequate documentation. Execute in a fully compliant way all activities according to the Company Corporation policies, standards, guidelines and recommendations.

Skills/Knowledge required:
• Min. 2 years JDEdwards knowledge in Finance or Distribution module (a must) and a previous working experience in JDEdwards system
• Very good level of English written and spoken, other European languages is an asset
• EDI and Interfaces knowledge is an asset
• Good knowledge of Distribution or Finance processes
Excellent communication skills
Excellent problem solving and diagnosis, analytical and troubleshooting skills





Voltar

 Pagina Principal
Como Anunciar
Contacto


 
Pesquisa Ofertas